Several artificial intelligence (AI) assistants have come on the market over the last few years. Many started on smartphones; for example, iPhone’s Siri and Google Now for Android respond to user questions and commands (“What will the weather be like today?”; “Add Dawn detergent to my shopping list.”; or “Play jazz music.”). More recently the AI assistant battle moved to the home where Amazon Echo, Google Home, and more recently, Apple HomePod have created speakers with built-in microphones and artificial intelligence. Amazon has been particularly aggressive, thinking that this might simplify shopping—resulting in more customers. They envision commands like, “Order [Continue Reading …]
One of the challenges to understanding consumer behavior involves the paradoxes or inconsistencies in their individual needs and behaviors. While this article “ The consumer is a paradox “(The Hindu Business Line, December 15, 2016) describes consumers in India, the paradoxes might also resonate with consumers in many other countries. After reading this article, explain how one of the paradoxes does or does not fit with your experience. Can you think of other paradoxes within yourself or a friend or family member? Can you think of a brand not discussed in the article that sits at the junction of a paradox?
According to “ Here’s how millennials could change health care ” (USA Today, February 7, 2016) the health care needs of millennials differ from those of the generations that precede them (generation X. baby boomers, and senior citizens – see chapter 3 for discussion of different generations). Review the influences on the consumer decision process in chapter 5 (see Exhibit 5-2). From reading the article or drawing on personal observations, identify how at least one factor in each category (economic needs, psychological variables, social influences, culture and ethnicity, and purchase situation) could influences how a millennial consumer choose and consumes health care.