Chapter 1 introduces the concepts of customer value the difference between the benefits a customer sees from a market offering and the costs of obtaining those benefits. As consumers place more value on experiences, some retailers are looking for ways to offer more than just the goods on the shelves. This article, “Pizza, Parks, and Pet Spas: Shoppers Will Pay More for Retail Experiences,” Bloomberg Businessweek, October 19, 2016) describes retailers that are delivering goods and experiences.
Give three examples of experiential benefits that customers receive from retailers discussed in this article. How much more would you be willing to pay for each if it included each experience?